AI-powered sensing capabilities and computer vision technology display real-time navigation and delivery instructions so drivers can rely less on their phones and more on their surroundings.

Key takeaways

• Amazon’s smart delivery glasses help Delivery Associates (DAs) identify hazards, seamlessly navigate to customers’ doorsteps, and improve customer deliveries.
• The wearable system was designed and optimized with input from Delivery Service Partners and hundreds of their DAs.
• DAs have completed more than 275,000 deliveries with the technology, with thousands more devices deploying through 2027.

Every day, DAs connect millions of customers with their packages, navigating neighborhoods with precision and care. Our goal is to continually explore new and innovative ways that can make their experience as safe and seamless as possible.

Since we launched the Delivery Service Partner program in 2018, we’ve used technology to support the DA experience, whether that’s in dedicated simulation training to prepare them for real-world delivery experiences, investments in package handling processes, or improved navigation. We’ve built an entire system of technology to support DAs throughout the end-to-end delivery journey.

Designed specifically for DAs, Amazon’s smart delivery glasses are wearable technology that help make the delivery experience even safer and more seamless. These glasses help DAs scan packages, see heads-up walking directions, capture proof of delivery, and receive pet alerts—all without the use of their phone. The technology creates a hands-free experience, reducing the need to look between the phone, the package, and the surrounding area. Use of the glasses is voluntary for both DSP owners and their teams of DAs.

Technology at work: AI and machine learning make deliveries safer and more intuitive

Amazon’s smart glasses leverage AI-powered sensing capabilities and computer vision, along with cameras to create a heads-up display that includes everything from navigation details to hazards to delivery tasks. When drivers safely park at a delivery location, the glasses automatically activate and the DA is given their delivery information—right in their field of view—starting with locating the right packages inside their vehicles and then guiding them to the corresponding homes.

The display then offers walking navigation to the delivery address, using Amazon’s precision geospatial technology to guide drivers to the exact delivery location without having to check their phone. If there are hazards, or a need to navigate complex environments like apartment buildings, the glasses will guide DAs safely to their destination.

Technology for comfort: Physical materials and driver feedback create glasses for all-day use

Throughout the development process, we turned to the experts—DAs themselves—to get it right. Over the past 18 months, more than 500 DAs have tested the glasses on real delivery routes, completing more than 275,000 customer deliveries. Their insights shaped everything from the glasses’ comfort for all-day use to the clarity of the displays.

“I felt safer the whole time because the glasses have the info right in my field of view,” explains Kaleb M., a DA working for Maddox Logistics Corporation in Omaha, Nebraska, who tested the technology. “Instead of having to look down at a phone, you can keep your eyes forward and look past the display—you’re always focused on what’s ahead.”

The glasses feature a small controller worn in the delivery vest that contains operational controls, a swappable battery ensuring all-day use, and a dedicated emergency button to reach emergency services along their routes if needed. The glasses also support prescription lenses along with transitional lenses that automatically adjust to light. The glasses include a hardware privacy switch.

Technology in action: A full delivery system

As we continue refining the technology, we’re leveraging the latest advancements in AI to create an end-to-end system where technology supports an even safer and more seamless delivery experience along every step of their journey—from inside our delivery stations, to over the road, to the last hundred yards to a customer’s doorstep.

The glasses now include real-time defect detection, helping notify drivers if they’ve mistakenly dropped a package at a doorstep that does not correspond with the address. They also display a paw print icon with an audio alert when delivery data indicates a pet may be present at a stop. These help DAs stay aware of their surroundings on approach.

Amazon is deploying an additional 5,000 devices into the field this year, with plans to expand to more than 20,000 devices by the end of 2027.

The smart glasses are just one step in our broader effort to innovate in the last-mile delivery process—creating solutions that improve safety and the overall work experience for the DAs who bring smiles to customers’ doors every day.

TrendForce 2025 Near-Eye Display Market Trend and Technology Analysis
Publication Date : 29 August 2025
Language : Traditional Chinese / English
Format : PDF
Page Number: 168